Tier 2 24/7 Helpdesk and Support

IT systems and applications are support-intensive by nature and often the burden of these support duties lies with a handful of internal staff who are either ill-equipped or already over-extended.

ClubIT can relieve this burden by providing a 24/7 IT Helpdesk for your business, with direct access to a ticketing system with which you and your staff can submit issues and job requests. The 24/7 Helpdesk features and functionality can be customised to suit your requirements, service levels, response times and other key needs.

GET A QUOTE

Benefits

Technicial Info

Some IT systems and applications can just be support-intensive by nature.

Most of the time the burden of these support duties lands on a handful of internal staff that are either ill-equipped or already over-extended with their existing duties.

ClubIT can solve this by integrating directly within your organisation and becoming your own personalised 24/7 Helpdesk.

ClubIT can offer a 24/7 IT Helpdesk for your business by providing access to a ticketing system via which your staff can directly submit issues and job requests.

We can offer this service on a permanent or contract basis – for example, you may be implementing a new software program or system and would like a Helpdesk available for your staff for the first 6 months of its operation.

ClubIT’s range of IT professionals has extensive experience in literally hundreds of proprietary and commercial applications and can quickly adapt to new systems and applications more so than the average user.

24/7 Helpdesk can ease the burden on your existing resources, enabling you to expand your own capabilities without the hassle of acquiring additional human and IT resources.

The 24/7 Helpdesk features and functionality can be customised based on your requirements, service levels, response times and other key features, giving you the flexibility you need in your business to deliver your core daily functions effectively.

If you’d like to get a 24/7 Helpdesk set up for your business please call us on 1300 788 874 or request a proposal.

Testimonials

Testimonials Sam and Ben are to IT what Wham and Zen are to the rock industry

David S
Contact Us