Managed IT & Support
Healthcare IT support
In a clinical setting the IT environment is the key tool of the trade. When it slows down, the consequence is not inconvenience — it is care delayed.
Clinical systems we work in
- Practice and clinical management — MedicalDirector, Best Practice, PenCS, Communicare
- Secure messaging and referrals — HealthLink
- Identity and access — Microsoft 365, multi-factor authentication, shared-workstation patterns that work for clinicians moving between rooms
- Backup and recovery sized to clinical continuity rather than to a generic RPO
What we optimise for, and why it is not uptime
Uptime is necessary and insufficient. A clinical system that is technically available but takes ninety seconds to load a patient record costs a practice a consult list. Login and record-open times are the numbers clinicians actually feel, and they are the ones we baseline during the audit and track afterwards.
Bullinah's CEO put the operational effect of this plainly, describing a substantial reduction in logon time for doctors and health staff after the first month — the sort of change that shows up in the flow of a day rather than on a status dashboard.
Privacy and accreditation
Health information carries obligations that general business IT advice does not contemplate. We work to keep the evidence current between audits rather than assembling it the week before — access reviews, offboarding records, patch status, backup test results and incident write-ups, kept where an accreditor can be shown them.
The obligation itself stays with your licence, not with your IT provider. We support the evidence; we do not hold the obligation, and any provider who tells you otherwise is overselling.
Common questions
Do you work with Aboriginal community controlled health services?
Yes. See Aboriginal Community Controlled Health — it is one of our four core sectors, and it has requirements around change management, multi-site delivery and community governance that a general health page does not cover.
Can you help with accreditation?
We prepare and maintain the technology evidence an accreditation process asks for. We are not accreditation consultants and do not present ourselves as such.
Related
Book a Technology Review.
One to two hours onsite, across support, cyber posture, backup and recovery, infrastructure, Microsoft 365 and where the organisation is heading. You receive a written findings report within five days — prioritised risks, quick wins and gaps, in writing.
$1,500 including GST. Credited in full against your engagement if you proceed.
The report is yours to keep regardless of what you decide to do next.
The 90-day guarantee. Give us 90 days. If you're not satisfied with our service in that time, cancel and we'll refund our fees. You keep the audit, the report and every improvement we've made. Third-party hardware, licences and subscriptions purchased on your behalf are excluded. Full terms