Connectivity, Wi-Fi & Communications
Business internet and connectivity
For most of the organisations we serve, the internet connection is the single most consequential piece of infrastructure and the least often designed.
The failover question
If your clinical system, your payment terminals or your phones depend on one connection, then one backhoe ends your trading day. A second path is not a luxury in that situation; it is the cheapest continuity control available.
- A genuinely diverse second service — different technology and, where possible, a different physical path. A second service over the same fibre to the same node is not failover
- Automatic cutover tested, not a manual process someone has to remember at 7pm
- Mobile broadband failover where fixed diversity is not available, which is common in regional areas
- Priority for what matters — payments, clinical systems and voice ahead of guest Wi-Fi when you are running on the backup
Business-grade versus the cheapest plan
A residential-grade service and a business service can carry the same headline speed and behave completely differently when something breaks: fault response targets, contention, static addressing and the ability to escalate to a human all differ. For an organisation where an hour of downtime has a person on the other end of it, that difference is the entire value.
We hold the relationships with the carriers and manage the faults, which means your duty manager or practice manager is not the one on hold. Vendor coordination is part of NEVO, including for services we did not sell you.
Multi-site
For services running several sites, the design question is whether sites connect to each other, to a central system, or to the cloud — and what happens to each when one link fails. We design this deliberately rather than treating each site as an independent purchase.
Common questions
Are you a telco?
No. We specify, procure and manage connectivity and we hold the carrier escalation path. You keep the service contract; we deal with the faults.
Related
Book a Technology Review.
One to two hours onsite, across support, cyber posture, backup and recovery, infrastructure, Microsoft 365 and where the organisation is heading. You receive a written findings report within five days — prioritised risks, quick wins and gaps, in writing.
$1,500 including GST. Credited in full against your engagement if you proceed.
The report is yours to keep regardless of what you decide to do next.
The 90-day guarantee. Give us 90 days. If you're not satisfied with our service in that time, cancel and we'll refund our fees. You keep the audit, the report and every improvement we've made. Third-party hardware, licences and subscriptions purchased on your behalf are excluded. Full terms