General Practice & Primary Health
Reliable, secure technology that protects the flow of patient care.
Clinical system performance, patient information protection and responsive support for single and multi-site practices.
Tuesday, 09:10
Clinical software is down and the waiting room is full.
Consults stall, scripts wait, and reception takes the blame for something no one in the building can fix.
What we optimise for
Not uptime. Uptime is necessary and insufficient — a clinical system that is technically available but takes ninety seconds to open a record costs a practice a consult list.
Login and record-open times are what clinicians actually feel, so we baseline them during the audit and track them afterwards. It is the least glamorous metric in health IT and the one that changes a day most.
Where we focus
- Clinical system performance — MedicalDirector, Best Practice, PenCS, and the integrations around them. See healthcare IT support
- Identity and access for clinicians who move between rooms and share workstations
- Patient information security and the privacy obligations that come with it
- Backup and recovery sized to clinical continuity rather than a generic target
- Support and escalation that understands a full consult list cannot wait
Being straight about our proof here
This is currently the one sector where we do not have a named client reference published. We have practice clients and two decades of GP software depth — our operations manager has used Medical Director since version 1.0 — but we are not going to imply a case study we have not yet asked permission to publish. See results for the three we do have.
Systems we already work with in this sector
Listed only where current, confirmed experience exists.
- MedicalDirector
- Best Practice
- PenCS
- HealthLink
- Microsoft 365
- Secure messaging
- Identity & MFA
- Backup & recovery
Book a Technology Review.
One to two hours onsite, across support, cyber posture, backup and recovery, infrastructure, Microsoft 365 and where the organisation is heading. You receive a written findings report within five days — prioritised risks, quick wins and gaps, in writing.
$1,500 including GST. Credited in full against your engagement if you proceed.
The report is yours to keep regardless of what you decide to do next.
The 90-day guarantee. Give us 90 days. If you're not satisfied with our service in that time, cancel and we'll refund our fees. You keep the audit, the report and every improvement we've made. Third-party hardware, licences and subscriptions purchased on your behalf are excluded. Full terms