Client support
Lodge a service request
Existing clients can lodge a request with the form below, or any of the ways listed under it. Whichever you use, it becomes a tracked ticket visible to your team.
Lodge a request online
Tell us what is happening and how urgent it is. Only your email address is required, but the more you include, the faster the right person can pick it up.
Prefer not to use a form? Call 1300 788 874, or email helpdesk@clubit.net.au.
Other ways to raise a request
- The help button on your device — fastest, and it attaches your machine details automatically
- The client portal, where you can also see the status of anything open
- Email the helpdesk, which creates a ticket automatically
- Phone, 24 hours, for anything that cannot wait — 1300 788 874
What happens next
The request is triaged against the response commitments in your agreement. Whoever picks it up can already see your environment — the monitoring, asset register and documentation are the same ones the daytime team uses.